Delivery & Returns

Order Processing

  • All orders are processed within 1-3 business days.
  • Once shipped, a confirmation email will be sent with tracking number.

Local delivery

  • We offer free delivery in Singapore within 3-5 working days.
  • For complimentary alterations, delivery may take up to 2 weeks in Singapore.

International delivery

  • We ship globally for a flat rate of 25 SGD using traceable international courier. Delivery date will be confirmed upon order, and a tracking link will be given.
  • International orders may be subject to import taxes, customs duties, and fees levied by your country. These charges are the buyer’s responsibility.
  • While we work with reliable logistics partners, shipping times may vary due to customs processing or unforeseen delays. We appreciate your patience and understanding!

Returns

  • Pls email us at info@subyhand.com within 7 days of receiving the order should you wish to return any item.
  • We accept returns that reach us in new, unworn condition within 30 days from the date of order delivery.
  • Upon receipt of the item in traceable delivery mode, we will issue a Credit Voucher equivalent to the purchase price of the returned item.
  • The cost of delivery for returns is borne by the customer. Should it be exchanged for a new piece, we will send the exchanged item free of charge locally within Singapore. Delivery for overseas exchanges is chargeable at a flat rate of 25 SGD.
  • Make-to-order items are non-returnable. We will confirm the final print/dye effect with pictures prior to making the garment.
  • Delivery fees for overseas orders will not be refunded.